Patient Safety

Safety is a fundamental component of healthcare quality, and its protection requires the implementation of effective actions to prevent errors and limit their consequences. Clinical risk management consists of a set of actions aimed at improving the quality of healthcare services and ensuring patient safety. Risk management is a continuous process based on the identification, assessment, and management of risks, with the goal of preventing adverse events or, in any case, minimizing their impact on patients, healthcare professionals, and the facility.

The objectives of the Patient Safety and Clinical Risk Management Program of MultiMedica Group are:

• To protect the patient and ensure their safety
• To reduce errors by promoting a culture of risk prevention based on transparency, open dialogue, and collaboration
• Promote the organisation’s image

The achievement of these objectives is based on:

• Monitoring risk conditions
• Integrating expertise, communication, and knowledge
• Improving clinical processes
• Developing innovation in management practices

Systematic risk assessment and reduction are also achieved through the adoption of Joint Commission Standards, the monitoring of which ensures a safe environment for patients, staff, and visitors. This further enables the organization to:

• Increase public trust in MultiMedica Group, as it comprises facilities that prioritize quality and patient safety
• Engage patients and their families as partners in the care process
• Foster a culture open to learning from adverse events and to resolving safety-related issues
• Establishing collaborative leadership that aspires to excellence in quality and patient safety
• Understanding how to continuously improve clinical care processes and outcomes